Shipping and Returns

Shipping in Australia

Standard $10

Estimated delivery: 3-5 working days.

Express $12

Estimated delivery: 1-2 working days.

International Shipping

Standard Flat Rate $30 aud. 

Express shipping $50 aud.

* Please make sure that the shipping address is correct, as we're unable to redirect orders once they are on their way to you. You will receive an email from The Hemp Temple once dispatched with tracking information.

Deliveries are sent during normal business hours between Monday and Friday, 9am-5pm. Purchases made on weekends and public holidays will be processed on the following business day. 

We use Australia Post to send our goods to you and although this offers an Express delivery method, it can sometimes be delayed due to matters out of our control. 

We are not responsible for international tax upon delivery. However, we do our best to minimise this cost. 

If you miss your delivery within Australia, you will receive a collection slip in your mail box to locate your closest delivery centre. For international, you will have to follow up on your nearest post office. 


A tracking number will be sent to you upon payment so that you can track the delivery of your goods. 

 

Note that all product prices indicated and payments made on this site are in Australian Dollar currency. 

 

Refund and returns policy

International orders are final sale. We do not offer refund or exchange. Please choose your items carefully. This is due to the expense of postage. 

 

Within Australia:

The Hemp Temple allows for exchange and refunds for faulty items. 

If the size is incorrect we allow for exchange to the correct sizing, product dependant. 

As a small business, we do not refund unless the item is faulty. 

Please contact anna.hemptemple@gmail.com with your return query so that our returns team can arrange for your exchange/ refund to be processed as soon as possible.

Vintage items are pre-loved and may have slight imperfections. Each garment is sold as is.

Sale items will not be accepted for return or exchange.

When returning goods, please enclose:

Your goods for return
Return address information pre-filled on a postal bag with contact details. Please use standard tracking, once we have received the tracking number we will process your refund or exchange. 

For all returns please email us to receive our returns address.